Legasea Marine, a leading provider of boat sales, service and marina operations in Yorktown, Virginia, has been awarded two prestigious Dealer Excellence Awards from the National Marine Manufacturers Association (NMMA). This dual recognition in the Sales and Service categories for Parker Boats highlights Legasea Marine’s unwavering commitment to customer satisfaction and their exceptional performance in the marine industry.
“We are incredibly proud to receive these awards from NMMA,” said Jennifer Hall, CEO of Legasea Marine. “Our team is dedicated to providing the highest level of service and support to our customers, and this recognition affirms our commitment to excellence in every aspect of our business. We thank our customers for their trust and loyalty, and look forward to continuing to serve the boating community with the same passion and dedication, no matter the make or model.”
The NMMA Dealer Excellence Awards are highly regarded in the marine industry, recognizing dealers who demonstrate outstanding customer service and sales performance. The awards are based on the Customer Satisfaction Index (CSI), a key measure that reflects customer feedback and overall satisfaction with their dealer experience. Dealers who achieve a CSI score in the top 90th percentile are eligible for this honor, setting a benchmark for excellence.
“Delivering an outstanding ownership experience and a creating a lifelong boater not only requires an excellent product, but an extraordinary journey from sales through continued service at the dealership,” said Robert Newsome, Chief Administrative Officer and Senior Vice President of Operations for NMMA in a recent statement. “Congratulations to the 2023 CSI Award boat dealer recipients for helping to ensure today’s boaters are on the water for decades to come.”
Parker Boats, a brand synonymous with quality and reliability, has been a key part of Legasea Marine’s new boat offerings. The dealership’s success in both sales and service reflects its deep knowledge of the Parker Boats product line and its ability to deliver personalized and responsive service to boat owners.
NMMA Sales Award
